SCT is seeking two Receptionists to serve as first point of contact for visitors and administrative guests of SCT. They will assist visitors in-person and on the phone with general questions and have strong knowledge of the roles of SCT employees to direct inquiries to the right place. The Receptionist should demonstrate outstanding customer service and attention to detail, be a team player, enthusiastic, communicative and have an interest in the arts and SCT’s mission.
Essential Duties and Responsibilities:
● Assist patrons on the phone or in-person and direct to appropriate person in SCT.
● Provide general SCT and Seattle Center information to patrons, Drama School families, subscribers, etc.
● Handle individual questions, or appropriately escalate to other personnel as needed.
● Monitor the administrative entrance to the building, ensuring visitors and staff have proper authorization to enter.
● Sort and accurately log and distribute mail including checks, sign for packages
● Deliver outstanding customer service.
● Contribute to a positive, supportive team environment where all staff members can be successful and feel comfortable.
● Support and assist the team with any administrative activities and projects that may arise.
● Other duties as assigned.
Required Qualifications: We seek someone with a deep commitment to theatre, young people, and SCT’s mission of reaching all people in our community and the skill to manage complex projects. Strong administrative skills are essential for this position. Flexibility, vision, energy, a collaborative approach and patience are other important qualities.
● At least one year of successful customer service experience; sales experience preferred, and ticketing a plus.
● Demonstrated success handling cash, checks, and credit cards.
● Positive, communicative, outgoing, and friendly personality; a sense of humor with children a plus!
● Comfortable answering customer questions and patience while resolving customer service concerns.
● Organizational skills: the ability to multitask, to remain calm and efficient in a busy work environment, and ability to maintain a high level of attention to detail.
● Tessitura experience a plus.
● High school diploma/GED/Degree in progress.
● Ability to work in an upbeat and often fast-paced environment and stand for long periods of time, up to the duration of a shift (Ticket Office and FOH) and communicate effectively over the telephone for the duration of a shift.
● Commitment to social justice work and interest in public health
Physical Requirements & Work Environment:
You will enjoy working in a dynamic, non-profit environment. Ideally this role would be able to access all parts of a large facility and be comfortable moving items weighing as much as 25 lbs. Physical accommodations possible for applicants with physical mobility challenges.
Salary & Schedule:
The Receptionist is a part-time, hourly, non-exempt position. Hourly salary is $17. Schedule is set monthly, and flexible as determined with your supervisor. Each shift is 2-5 hours long, during SCT business hours which are Monday – Friday, 8:30 – 5:30, and Saturdays.
Benefits include tickets to SCT shows, and free or reduced tuition for SCT classes.
Please submit the following via email to Board Liaison & Operations Manager. Please include your last name and Receptionist in the subject line of your email. No phone calls please. Position is open until filled.
· Please submit a statement that speaks to what excites you about taking on this role, as well as your approach to equity, diversity and inclusion and antiracism. Being an antiracist organization is an important part of SCT’s mission, and we ask you to share the ways that imagine bringing EDI to your work. No ‘cover letters’ necessary.
· Resume including at least three professional references
· We require a full background check for all employees.
· We require all staff to have received a Covid-19 vaccination, wear masks in the office, and observe social distancing of 6’ when indoors.
At SCT we are committed to diversity in all areas of our work and strive to build a staff, board and programming that reflects the diversity of our region, as well as the global society in which we live. We are working to be an anti-racist organization, as such we value a diverse workforce and inclusive culture. We strongly encourage candidates from communities that have historically been excluded from the Theatre and Theatre for Young Audiences (TYA) field.
Since its inception in 1975, the Seattle Children’s Theatre (SCT), has served more than 4 million children through professional theatre and arts education in the Puget Sound region and beyond.
Seattle Children’s Theatre Mission Statement:
To provide children of all ages with access to professional theatre, with a focus on new works, and theatre education.
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. Seattle Children’s Theatre provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.