Maximus is currently hiring for a Case Management Supervisor to support the OPWDD CANS project. The incumbent must possess a diverse set of skills to excel in the role. The ideal candidate for this position should possess key competencies that involve active participation and a sense of responsibility, particularly in the training and development of Assessors. The role requires monitoring the activities, schedules, and assessment results of an assigned group of Assessors, ensuring effective oversight and coordination in order to achieve organizational goals.
Program Specific Essential Duties:
- Responsible for the training and development of Assessors
- Monitor the activities, schedules and assessment results of an assigned group of Assessors
- Responsible for monitoring productivity levels and ensuring assessors are meeting minimum requirements for assessments scheduled and completed
- Review assessment outcomes of the assigned Assessors in real-time
- Review QA audits/complaint investigations with assigned Assessors
- Collect QA information from assigned Assessors
- Disseminate policy, protocol change, and ensure implementation
- Lead regular team meetings and act as the point-person for the region Assessors
- Conduct random post-assessment audits
- Promote project image and goals through conversation with Care Coordination Organization (CCO) Partners
- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
- Perform other duties as may be assigned by the reporting manager
Minimum Requirements:
BA degree in a health or human services field required
Two years of experience leading teams, providing training and oversight in a directly related setting required
Minimum of two years of experience working in community settings involving health and human services required
Experience working with constituent groups required
1 year of direct working experience with individuals with developmental or intellectual disabilities required
Computer literacy; highly developed written and oral communication skills; strong interpersonal skills; ability to work in a stressful and changing environment; and proven ability to work with community groups
Preferred Requirements:
MA degree in a health, human services or social services field preferred
Home Office Requirements:
Maximus provides company-issued computer equipment
Reliable high-speed internet service
Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
Minimum 5 Mpbs upload speeds